Privacy Policy - FixMate

1. Introduction

Welcome to FixMate. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully.

2. Information We Collect

We collect information that you voluntarily provide to us when you register on the App, such as:

Personal Data: Name, Email Address, Phone Number.
Location Data: We may request access to track location-based information to match customers with nearby service providers.
Verification Data: For providers, we may collect verification documents (e.g., Aadhaar, Photos) to ensure safety and trust on our platform.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the App to:

Create and manage your account.
Connect customers with local service providers.
Process payments and commissions.
Notify you of updates and service-related messages.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations, such as with service providers you book, or to comply with legal obligations. We do not sell your personal information to third parties.

5. Security of Your Information

We use administrative, technical, and physical security measures (including Firebase Authentication) to help protect your personal information.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us through the Help & Support section in the App.

7. Data Deletion

You have the right to request the deletion of your account and personal data. To request account deletion, please contact us at support@fixmate.com or use the 'Delete Account' option within the app settings. Once requested, your account data will be permanently removed from our active databases.